Help Centre

Download the Zeloraa app and create a free account. Browse food creators near you, choose your dishes, add them to your cart, and proceed to checkout. Select your delivery address and payment method, then confirm. You'll receive a confirmation notification and can track your order in real time.

Open the app and allow location access. The home screen shows creators near you automatically. You can also search by cuisine type (e.g., "Italian", "Indian", "Mediterranean"), filter by rating, distance, or price range, and save your favourite creators for quick access.

Zeloraa accepts all major credit and debit cards (Visa, Mastercard, American Express) processed securely via Stripe. We do not store your full card details. All transactions use encrypted connections for maximum security.

You can cancel an order before the creator starts preparing it. Once preparation begins, cancellation may not be possible. Go to "My Orders" in the app and tap "Cancel Order." For changes, message the creator directly via in-app chat as soon as possible after placing the order.

Go to "My Orders" → select the order → "Report an Issue." You can also email support@zeloraa.com. Submit your request within 24 hours of the scheduled delivery. Our team will investigate and resolve the issue as quickly as possible.

Submit a refund request through the app within 24 hours of the scheduled delivery. Go to "My Orders" → select the order → "Request Refund" and describe the issue. Our team reviews all requests within 2–3 business days. Approved refunds are returned to your original payment method within 5–10 business days.

Visit a creator's profile and tap "Book Now." Select your event date, time, number of guests, and any special requirements. The creator will review your request and confirm availability. You can message the creator directly to discuss menu customisation and logistics. A deposit may be required.

All creators agree to Zeloraa's food safety standards. However, food is prepared in home kitchens, not commercial restaurants, so cross-contamination is possible. Always check a creator's allergen information on their menu listing and message them directly about severe allergies before ordering.

Download the Zeloraa Creator app and tap "Register as Creator." Fill in your profile details, add your dishes with photos and prices. Once your profile is reviewed and approved (usually within 24–48 hours), you'll appear to customers in your area and can start receiving orders.

Open the Creator app and go to "My Menu" in the dashboard. Tap "+" to add a new dish — upload a photo, set a name, description, price, and mark allergens. To edit an existing dish, tap on it and select "Edit." Changes go live immediately after saving.

Zeloraa processes payouts to your registered bank account weekly (every Monday for the previous week's completed orders). View your earnings in the Creator dashboard under "Earnings." Zeloraa deducts a service commission before payout. Contact creators@zeloraa.com for payout questions.

Go to "Bookings" in your Creator dashboard to see all incoming catering requests. Accept, decline, or request more details. Use the integrated calendar to manage availability. Customers are notified automatically when you respond.

The AI Studio in the Creator app is a built-in business assistant providing personalised tips — pricing advice, marketing suggestions, and menu optimisation. Access it from your Creator dashboard to get AI-powered guidance tailored to your performance data.

On the login screen, tap "Forgot Password?" and enter your registered email. You'll receive a reset link within a few minutes. Check your spam folder if you don't see it. Still having trouble? Email support@zeloraa.com.

Go to Profile → Settings → "Delete Account" in the app. Account deletion is permanent — all your data, order history, and saved creators will be removed. Resolve any outstanding orders or creator payouts before deleting. You can also email support@zeloraa.com to request deletion.

Manage notifications in the app under Profile → Settings → "Notifications." You can choose which types to receive (order updates, promotions, messages). You can also disable all Zeloraa notifications through your phone's system settings.